DocWorks - the electronic filing cabinet

DocWorks™ a Document Safehouse

In order to insure the dependability of DocWorks™ , redundancy has been built into all aspects of the system architecture. The system servers include multiple load-balancing CPUs that function together or can operate independently. Storage of image data and index information is facilitated by an Oracle database and resides in a hot-swappable Raid Array whereby individual magnetic drives can be replaced in the rare case of failure, without any interruption to the DocWorks™ system. Multiple Internet connections are used so that DocWorks™ traffic can be re-routed if an ISP should become temporarily unavailable. Power requirements are addressed through the use of extensive battery backup systems that provide 20+ hours of uptime in the event of power outage. A telemetry system is always actively monitoring all vital signs of the DocWorks™ system including, software, hardware, connectivity, security, power, humidity, and temperature.

The server room is fully secure; the few individuals that are allowed unmonitored access to it have been trusted employees with impeccable employee records. It is this careful planning and highly available system architecture that provides the primary guarantee of user access for our clients. Our complete analysis of the DocWorks™ solution includes a downtime feasibility study that shows our capability of total uptime is over 98% and our actual results are much closer to 100%.

Backups are performed throughout the day and are kept in both offsite and onsite fire resistant locations. In the unlikely event of system failure, your data can be accessed or restored within minutes and in the event of a more severe tragedy to the building or other infrastructure the DocWorks™ system can be up and running at a backup site within a few hours.

Neither in-house content management solutions nor your current method of paper based document and file storage include these guarantees in the event of failure or more serious tragedy. The DocWorks™ system is built to a higher level of redundancy/security (thus the term "safehouse") than all other means of document and file storage and comes with a complete IT staff that is seasoned in the maintenance of the system.